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Common problem
1.How to customize a Zhengzhou mechanical tracked mobile crusher according to different needs?
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A: Customers can choose between standard or reinforced tracks, whether the cryogenic preheating device is enabled, and three color schemes (white, red, and blue). Accessories such as screens, hydraulic breakers, and spare parts kits can be configured according to project requirements. Customization prices are adjusted at 2000 RMB per unit for orders of 10-50 units. Please contact us for specific customization details and service support to ensure we meet your diverse application needs.
2.What are the technological advantages of this tracked mobile crusher that ensure its performance and reliability?
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A: The product is equipped with a Cummins diesel engine, achieving low fuel consumption and low noise operation; an advanced track drive system ensures unimpeded passage through complex terrain; a built-in low-temperature preheating function ensures reliable starting in an environment of -25°C; high ground pressure and a robust ship-shaped steel chassis ensure stable transportation; the servo system operates precisely, and the entire system meets international quality standards, ensuring the equipment's long-term stability.
3.Crusher industry advantages?
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A: test
4.How to order and customize this crusher, and what after-sales guarantees are available?
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A: Custom colors, sizes, and specifications are available, and bulk orders receive preferential pricing. Products are individually packaged in eco-friendly packaging and include shipping tracking and insurance. We offer a 30-day return policy to protect customer interests. Please contact customer service to request samples. We will respond within two days after reviewing your information. Our dedicated after-sales team provides comprehensive support throughout the entire process, ensuring a worry-free purchase.
5.What are the significant advantages of the product and how can it improve our operational efficiency?
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A: Electric mobile stone crushers offer powerful crushing capacity and excellent mobility, making them easy to transport to site. Their energy-efficient and efficient design significantly reduces operating costs. Their rugged construction ensures long-term stable operation, while their user-friendly control system simplifies operation and allows them to operate in confined spaces. This significantly improves production efficiency and flexibility, ensuring customers maintain their competitive edge in this competitive market.
6.Please introduce the main technical parameters and applicable scope of the electric mobile stone crusher?
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A: Our company's electric mobile stone crusher weighs approximately 5,000 kg, has overall dimensions of 4,000 mm × 2,200 mm × 2,500 mm, a maximum feed size of 600 mm, and requires a 380V/50Hz power supply. Its powerful crushing capacity and diverse specifications are suitable for a variety of industries, including construction, mining, construction waste recycling, and urban renewal. It meets the needs of various scales and working conditions, helping customers achieve efficient and energy-saving operations.
7.What are the advantages of electric mobile stone crusher in urban renovation projects
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A: Our electric mobile stone crushers are designed specifically for urban renewal. Their compact design and exceptional mobility allow them to operate flexibly in confined spaces, minimizing impact on the surrounding environment. Energy-efficient and easy to operate, they can be quickly deployed on-site, improving construction efficiency and reducing labor and transportation costs, making them an ideal choice for urban renewal projects.
8.How can I customize my electric mobile stone crusher to meet specific needs?
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A: We offer customizable colors and sizes, offering a variety of color options to complement your brand image. We also offer various power types and crushing capacity configurations. Pricing varies based on order quantity, with discounts available for bulk purchases. Our environmentally friendly packaging ensures safe shipping, and we offer tracking and insurance services, ensuring a transparent and secure purchasing experience.
9.If I need to adjust the device parameters or color after purchase, is customization service supported?
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A: Yes, we offer comprehensive customization. Customers can freely choose color (white/red/blue/yellow), powertrain type (electric/hybrid), and size configuration to meet diverse operating requirements. Our professional and efficient customization process ensures that the product meets the specific application scenario, demonstrating [Your Company Name]'s customer-centric technical strength and service commitment.
10.What are the unique advantages of our electric mobile stone crusher in urban renewal projects?
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A: With its compact design and exceptional mobility, this machine can operate flexibly in confined spaces, making it particularly well-suited for urban renewal scenarios. Its efficient crushing capacity (up to 150 tons/hour) and energy-saving structure significantly reduce construction costs. Customizable colors and sizes are available to meet project site requirements, truly delivering an efficient, environmentally friendly, and convenient aggregate processing solution.
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Terms and Conditions
1. Product Quality Assurance: Zhengzhou Machinery Co., Ltd. guarantees that all mechanical equipment sold meets international quality standards, ensuring product performance and reliability.

2. User Privacy Protection: We prioritize customer privacy and strictly protect all client information, which will not be disclosed without explicit consent.

3. Returns and Exchanges: Customers may request returns or exchanges within seven days after receipt of products; eligible items will be processed accordingly.

4. After-Sales Service Commitment: We provide comprehensive after-sales support to promptly address customer inquiries and needs, safeguarding customer rights.

5. Legal Compliance Statement: Our company adheres strictly to all applicable laws and regulations, conducting all transactions within a lawful framework to ensure fairness.

6. Terms Revisions and Updates: We reserve the right to amend terms at any time, and any changes will be communicated promptly to customers.

7. Dispute Resolution: In case of disputes, parties should seek amicable negotiation; unresolved issues may be submitted to arbitration bodies.
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Technical Support
Technical Support
1. Provide a full range of technical consulting services to ensure that customers get professional advice when choosing products.
2. Pre-sales technical support includes product specifications and solution customization to meet different customer needs.
3. Installation and commissioning services are completed by experienced engineers to ensure efficient operation of the equipment.
4. Provide technical training to help customers master equipment operation and maintenance.
5. The after-sales service team responds quickly and handles problems encountered by customers during use in a timely manner.
6. Perform equipment maintenance and upgrade services regularly to improve equipment performance and extend its service life.
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After-sales service
1. Zhengzhou Machinery Co., Ltd. provides a one-year equipment warranty service, which takes effect from the date of purchase. During the warranty period, any problems caused by defects in materials or workmanship can be repaired or replaced free of charge.

2. Customers must notify the company's after-sales service team as soon as possible after discovering the problem so that it can be handled in a timely manner and provide relevant purchase receipts.

3. After-sales service does not include failures caused by man-made damage, improper use or maintenance not performed in accordance with the operating instructions.

4. We promise to arrange service engineers to conduct on-site inspection within 48 hours after receiving the after-sales request to ensure the normal operation of the equipment.

5. Customers have the right to make service suggestions to the company, and we will continue to optimize the quality of after-sales service.
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Maintenance service
1. Zhengzhou Machinery Co., Ltd. offers a one-year warranty starting from the purchase date. Any defects caused by materials or workmanship during the warranty period will be repaired or replaced free of charge.

2. Customers should notify our after-sales service team promptly upon detecting any issues and provide relevant purchase documentation for timely resolution.

3. Warranty does not cover damages resulting from misuse, improper handling, or failure to follow operational instructions.

4. Upon receiving an after-sales request, our service engineers will be dispatched within 48 hours to perform on-site inspections, ensuring equipment functionality.

5. Clients have the right to provide feedback on our services, which we use to continuously enhance the quality of after-sales support.
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